Webhook - Customer Status

Customer Status

The CUSTOMER_STATUS event is triggered when a Partner's customer status is updated as the customer progresses through the KYC/KYB Process.

This notification type is available to all of Modulr's Partners, but not Direct Customers. It notifies you when a Customer has passed final Verification checks so that you can create Accounts.

Parameter	Description
EventId	Unique identifier for the webhook event. This may change if the webhook is re-sent.
EventName	`CUSTOMER_STATUS`
EventTime	Date and timestamp of the event. All dates and times are UTC.
Status	Updated status of the customer either `ACTIVE` or `BLOCKED`
CustomerId	Modulr unique customer reference for the impacted customer.

Example CUSTOMER_STATUS Webhook

{
  "EventId": "eb543484-0a6e-4e7f-8fe9-a2fec82e6d60",
  "EventName": "CUSTOMER_STATUS",
  "EventTime": "2025-10-01T21:37:28+0000",
  "Status": "BLOCKED",
  "CustomerId": "C2100001"
}