Partner users – creating a customer

As a Partner user, you can create your customers in the Modulr Portal by adding all the necessary business information about the Customer.

As a regulated business, we need you to provide a few details about the business, structure and the individuals involved in the ownership ,to meet compliance requirements, in order to set up an account.

Go here for a detailed view of the information we require.

Saving before submitting
You can save a part completed application and return to it later by selecting ‘Save & Exit’ in the application. Select ‘Applications’ on the Customers screen to go back to it.

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1. Select Create Customer

Sign in to the Modulr Portal. You’ll land on the Customers screen.

• Select Create Customer

2. Complete the provisional customer form

Give us the Customer’s business name and acknowledge the disclaimers.

• Select Continue

3. Select the customer's application

Once you’ve completed the provisional customer form, you’ll be directed to a page listing all your current applications.

• Select the new application from the list to start.

4. Business Name Lookup – Limited type companies

If your business is a Limited Company, Limited Partnership or a Limited Liability Partnership, our Business Lookup will pre-populate information so you don’t need to enter many details.

(Sole Traders and Ordinary Partnerships: skip to step 3)

• Select Limited Company, Limited Partnership or LLP
• Enter your business name in the search box
• Select your business when it appears in the list
• Select Continue
  Important!
  Make sure you select the correct business from the search results. The registered business number is also displayed so you can be sure.

5. Business Name – non-Limited type companies

If your business is a Sole Trader or Ordinary Partnership, we can’t retrieve your business information as it isn’t publicly listed.

When you start the application, you’ll be asked to fill in the details manually.

• Select Sole Trader or Ordinary Partnership
• Enter your business name in the field
• Select Continue

6. Main application page

1. The sections on the left show progress and what needs to be completed for your application.
2. When you select each section, you’ll see information we’ve retrieved, if available, in ‘cards’.
3. Check each card’s details. If any details need completing, the card will display ‘Incomplete’ at the top.
4. Select ‘Edit details’ if some information isn’t complete, a form will pop up where you can enter what’s required. Select Save Details to continue.
5. We’ll show a prompt to add details if we couldn’t retrieve them, or if you need to add extra details that should be included but aren’t shown.
6. Some sections can’t be selected until prior information is completed (they’ll display a padlock icon). They’ll become unlocked once necessary prior sections have been completed.
7. Saving before submitting – You can save a part completed application and return to it later by selecting ‘Save & Exit’ in the application. Select ‘Applications’ on the Customers screen to go back to it.

Information we ask for at signup →

7. Completing all the sections

As you complete each section, they’ll be marked with a tick on the left menu and will be coloured green.

• Select the ‘Submit Application’ section once you’ve completed all sections
• You can go back to any section to review or change anything you’ve added.
• Please double-check everything is correct before you submit.

8. Submitting the application

Once you’re happy all the information is correct, you can submit your application.

• Double check that all the information is correct.
• Read the disclaimer and select the checkbox if you agree with the statement.
• Select ‘Confirm and Submit all Information’.

9. Submitting the Customer application

Once submitted, you’ll return to the Customers list.

Customer Statuses

The Customer will be listed in the table, but may not yet be active depending on your setup:

Partner performs Customer checks

If CDD (Customer Due Diligence) checks had already been done on the Customer by yourselves, the Customer, and an account, will be created immediately.

Modulr performs Customer checks

If Modulr are handling the CDD checks, the Customer will become active once checks have been satisfied. You can see the status on the Customers page:

Status	Description
In Progress	The Customer is undergoing Modulr CDD checks
Active	The Customer has passed CDD checks and is active
Declined	The customer's application has been declined. Modulr's compliance team will be in touch.

Viewing a non-active Customer's details

If a Customer is still In Progress, select the Customer row in the Customers page to view the Customer details.

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Additional Information Requests

If Modulr are doing the CDD checks, and we need some additional information to support the application, we’ll be in touch via email. Look out for any emails from [email protected] (check your spam).